Start from the goal they had when they signed up; how far they've got; what gets in the way, product or not; ask for concrete moments, not opinions.
Customers · Grows: Retention · Quick by default
Experience check
A check-in with customers on how far they've got. You learn what annoys them and what's missing.
An example
For an invoicing tool
Are you getting paid faster?
Three minutes on how it's going. We read every answer.
- How far they've got towards their goal
- 3 ways to get more of that result
- Their feedback sent to the team as they said it
You learn
The frictions: what annoys them, what's missing, what doesn't work, with quotes and how many say it.
They get
How far they've got towards what they wanted to achieve, and 3 things to get more of that result.
When it fits
Active customers the founder wants to keep: a check-in on how it's going before they think of leaving.
What it won't do
It is not support: it notes what goes wrong and says it goes to the team. Product tips only from the product docs.
How the expert thinks
What you get
- A feedback brief for each customer: what they wanted, what gets in their way, with their words, and how to respond.
- Only people who say so can be contacted; everyone gets their result anyway.
- Insights across everyone: what they said, ranked, as “N of M”, with quotes.
More diagnostics
Before they buy
Cost calculator
Turn the problem you solve into a number people want to know: what it costs them a year.
Before they buy · Customers
Scorecard
A health check across a few dimensions, with the weakest one to fix first.
Before they buy
URL audit
The conversation reads something of theirs (a page, a profile) and audits it.
Before they buy
Readiness check
For buyers who hesitate: are they ready for the change your product brings?
Your growth plan in about a minute
Free, no card. Methos reads your site and picks the diagnostics that fit your product.
See my growth plan