Understand the real reason (price, value, timing, a missing feature); never guilt-trip; offer a pause or plan change only if it fits the reason.
Customers · Grows: Retention · Quick by default
Exit conversation
When someone cancels, a respectful conversation. You learn the real reason; they get help with their next step.
An example
For any subscription
Before you go
Two minutes to tell us why. We read every answer.
- Being heard, without guilt-trips
- What to look for in their next step
- A pause or plan change, only if it fits their reason
You learn
The real reason people leave (price, value, timing, a missing piece), in their words.
They get
What to look for in their next step towards their goal, even if it's another tool.
When it fits
Customers cancel. A short, respectful conversation learns the real reason.
What it won't do
No guilt-trips and no offers, except a pause or a plan change when it matches their reason. It's a diagnostic, not a support chat: bugs and how-tos are noted and passed to you.
How the expert thinks
What you get
- A feedback brief for each customer: what they wanted, what gets in their way, with their words, and how to respond.
- Only people who say so can be contacted; everyone gets their result anyway.
- Insights across everyone: what they said, ranked, as “N of M”, with quotes.
More diagnostics
Before they buy
Cost calculator
Turn the problem you solve into a number people want to know: what it costs them a year.
Before they buy · Customers
Scorecard
A health check across a few dimensions, with the weakest one to fix first.
Before they buy
URL audit
The conversation reads something of theirs (a page, a profile) and audits it.
Before they buy
Readiness check
For buyers who hesitate: are they ready for the change your product brings?
Your growth plan in about a minute
Free, no card. Methos reads your site and picks the diagnostics that fit your product.
See my growth plan